About

Vendor Intelligence™ is the leading real-time market research house covering the UK & Ireland contact centre market.

 

We are a wholly owned trading brand of OneWeek Media Limited.

 

Our daily and monthly market research services can trace their roots to January 2007, when we launched the Call Centre Clinic and it’s 5-A-Day information service.

 

Like the contact centre market, we have evolved and matured over time and now Vendor Intelligence™ is an established and trusted research partner to 30+ vendor and consulting organisations.

 

In November 2015, our flagship product, Contact Centre Daily Market Report, celebrated its 2000th issue.

News-flow = Sales Opportunities

At the heart the Vendor Intelligence™ offering is the proven belief that news-flow provides valuable business development and sales leads.

 

Timely and easy-to-digest access to news-flow should be a given for the marketing, sales, and business development departments of major suppliers into the customer contact sector.

 

Our Contact Centre Daily Market Report provides this timely and easy-to-digest resource.

 

To further emphasise the lead-generative potential of news-flow, we introduced our monthly Contact Centre NewsLeads™ supplement, detailing the stories that we consider to offer business development opportunities.

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Services

Contact Centre Daily Market Report

Delivery: 250 issues per year

 

Format: HTML email

 

Geography of News-flow:

 

Contact centre openings: UK & Ireland

 

Contact centre closings: UK & Ireland

 

Contact centre expansions: UK & Ireland

 

Contact centre contractions: UK & Ireland

 

Other contact centre employer news: UK & Ireland

 

Contact centre technology product launches/updates: Global

 

Contact centre technology manufacturer news: Global

 

Contact centre multinational outsourcer news: Global

 

Contact centre local outsourcer news: UK & Ireland

 

Research and market analysis relating to contact centres, customer service, customer engagement, collaboration, and customer experience: Global

 

Contact centre vendor sponsored or authored opinion/feature articles: Global

 

Sample Issue: Click here…

Contact Centre NewsLeads™

Delivery: 12 issues per year

 

Format: HTML email

 

Content: Summary of lead-generative events over the month, including contact centre openings, closing, expansions and contractions. Plus, other employer news that may provide useful market insight for business developers.

 

Sample Issue: Click here…

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Package

Contact Centre Business Developer Package      

Delivery

 

250 consecutive Contact Centre Daily Market Reports over one year (Monday – Friday)

 

12 consecutive monthly issues of Contact Centre NewsLeads™

Price

 

Small Team Licence (up to 5 users): £625 + VAT per annum

 

Large Team Licence (up to 10 users): £750 + VAT per annum

 

Corporate Licence (up to 20 users): £1,000 + VAT per annum

Purchase

 

Sam Heggie-Collins, Co-founder & Editor, Vendor Intelligence

 

sam.heggie-collins@vendorintelligence.co.uk or 07919 172 153

PDF Brochure

 

To download a PDF brochure click the link below:

 

Click here…

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People

Sam Heggie-Collins is the co-founder and editor of Vendor Intelligence™.

 

Sam joined OneWeek Media in January 2007 and has progressed from research assistant to managing and editing all the current Vendor Intelligence™ output.

 

Sam welcomes invitations to connect on Linkedin.com.